Policy
Acceptable Use Policy
Effective date: March 19, 2026. This policy explains the conduct expected from customers, barbers,
administrators, and all other users of Trimly.
Purpose
Trimly is a barber marketplace that allows customers to discover verified barbers, request bookings, pay
securely, and manage grooming appointments. This Acceptable Use Policy exists to protect users, payment
partners, and the integrity of the marketplace.
Who This Policy Applies To
This policy applies to every person or business using Trimly, including:
- customers booking grooming services
- barbers and shops offering services on the platform
- admins and support personnel using internal tools
Required Standards
- Users must provide accurate identity, contact, and booking information.
- Barbers must present truthful pricing, shop details, portfolio material, and availability.
- Customers must use valid payment methods and accurate booking details.
- Users must act respectfully in messaging, support requests, and appointment interactions.
- All use of the platform must comply with applicable law and payment network rules.
Prohibited Activity
- fraudulent bookings, fake profiles, impersonation, or identity misrepresentation
- chargeback abuse, payment abuse, or attempts to bypass platform payment controls
- harassment, threats, hate speech, or abusive conduct in chat or support channels
- listing unlawful, deceptive, or unsafe services
- uploading misleading shop images, fake reviews, or false service claims
- attempting to interfere with platform security, administration, or trust controls
Marketplace Trust Controls
Trimly uses operational checks to reduce fraud and unsafe service listings. These include:
- barber profile review and KYC status tracking
- availability controls and verified barber search filtering
- booking approval before payment is allowed
- dispute, refund, and cancellation workflows
- admin and super admin oversight for marketplace trust, payouts, and escalations
Enforcement
If a user violates this policy, Trimly may suspend listings, cancel bookings, restrict payments, reject or
remove accounts, deny payouts, or take any other appropriate compliance action.
Contact
For questions about this policy or marketplace safety, contact Trimly support at
support@trimly.com.ng.